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For Errors and Information Requests

MORTGAGE SERVICING RULES INFORMATION

For Errors and Information Requests on Personal Residence Loans (Excluding Home Equity Lines)

If you believe there is an error related to the servicing of your mortgage loan, or would like additional information relating to your mortgage loan, send a written notice to the address below.

In your letter, give us the following information:

  • Your name
  • Information that lets us identify the mortgage account in question
  • The error you believe has occurred or a statement of the information you are requesting

We are required to acknowledge the receipt of your correspondence within 5 days and correct the error or provide requested information in a written response within 30 to 45 days (if not sooner). The same response requirements apply to situations in which either no error has occurred or requested information is not available. You can telephone us related to these rules, but doing so will not preserve your rights.

MidWestOne Bank
Attn: Loan Operations
P.O. Box 1700
102 S Clinton Street
Iowa City, IA 52244-1700