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Popmoney FAQ

How fast can I send and receive money with Popmoney®?

With Popmoney, recipients can receive money in as little as one business day.  However, in some cases it may take longer.  For example, if you send an email or mobile payment and the recipient is not yet registered for Popmoney, he/she must sign up for the service so that we have their account information to deposit their payment.  Also, if you exceed your next-day payment limits, then we will deliver payments within three business days.

How are payment limits set?

Limits will vary by user and are re-evaluated every three months.  Limits apply to the amount you can send per transaction, per day and per month, as well as to total outstanding payments.  You can always check your limits by going to the "Send Money" screen within the Popmoney service and clicking on the "Help" icon next to the "Amount" field.

What is the fee to send money through Popmoney?

The fee is just $0.50 per transaction.  Fees will be disclosed on the Popmoney Send Money page and will be specific to the both the amount and method.

How secure is Popmoney?

From the moment information is sent to Popmoney to the time it is stored and accessed again, it is encrypted using industry-leading software, hardware and algorithms.  Security is also utilized at specific points and actions in the product.  For example, to help prevent an unauthorized person from fraudulently depositing someone else's payment, one-time passcodes are used.  For every initial payment to a new email address or mobile phone number, a one-time passcode is sent to the user.  The user must provide the passcode back to Popmoney to verify his/her "ownership" of that mobile number or email address before he can deposit the payment.